Legal
Refund and Cancellation Policy
Last updated: October 3, 2026 · Effective: September 28, 2026
The short version: the trial is free, you can cancel any time and will not be charged again, and we refund duplicate or mistaken charges in full. The details are below.
1. Free trial
Every new workspace starts with a 14-day free trial. The trial never charges you: nothing is billed until you choose a paid plan and complete checkout.
2. How billing works
Paid plans are billed in advance, monthly or yearly, through our payment processor Bachs (plans first paid through Paystack keep renewing through Paystack until cancelled). You can pay in naira or US dollars. A plan paid by card renews automatically at the end of each period until you cancel it. A payment by bank transfer pays for one period and does not renew: we email you a link to pay for the next period 7 days and 2 days before it ends, and sending stops 3 days after it ends unless you pay. The price you pay is shown at checkout before you confirm.
3. Cancelling
You can cancel at any time in your dashboard under Billing, then Settings, then Cancel subscription, or by emailing hello@engagecl.com. Cancelling stops the next renewal: you will not be charged again. You keep your plan's features until the end of the period you have already paid for, then the workspace stops sending until you choose a plan again. You can undo a cancellation before the period ends.
4. Refunds
Payments are generally non-refundable, including for the unused part of a billing period after you cancel. We refund a payment in full when: you were charged twice for the same period; you were charged after a cancellation had taken effect; or you were charged because of an error on our side. Ask within 30 days of the charge.
5. Changing plans
Upgrading starts the new plan straight away and charges its full price for a new billing period. The unused part of your previous plan is not credited. Downgrading takes effect when you choose the new plan at checkout. If you are unsure which plan fits, email us before you change.
6. How to ask for a refund
Email hello@engagecl.com from the address on your account with the date and amount of the charge and, if you have it, the Paystack or Bachs reference from your receipt. We reply within 3 business days. Approved refunds go back to the card or account you paid with, through the processor that took it; how long they take to appear depends on your bank.
7. Your rights
Nothing in this policy limits any right you have under Nigerian law, including the Federal Competition and Consumer Protection Act 2018. This policy forms part of our Terms of Service.